Privacy Policy
Last updated: 4 August 2026
About this Privacy Policy
At Luisen Ltd, we recognise the importance of protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with us.
We are committed to processing your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
Please read this Privacy Policy carefully to understand how your information is handled.
What is Personal Data?
Personal data means any information that can identify an individual, either directly or indirectly.
Examples of personal data include:
Your name
Email address
Telephone number
Company name
Property address or postcode
IP address
Online identifiers
Photographs or videos you choose to provide
Any information submitted through our website or contact forms
Information that cannot reasonably identify an individual is not considered personal data.
Who are we?
Luisen Ltd is a building services company providing residential and commercial plumbing, heating, mechanical, maintenance and renovation services throughout our service areas.
Luisen Ltd is the data controller responsible for the personal information collected through this website.
Company Details
Luisen Ltd
Company Registration Number: 17268246
Registered Office:
124 City Road
London
England
EC1V 2NX
Privacy enquiries:
Telephone:
How we collect your Information
We collect information in several ways depending on how you interact with us.
We may collect information when you:
Request a quotation through our website.
Contact us by email or telephone.
Complete one of our online forms.
Subscribe to our newsletter.
Download one of our free resources.
Request information about our services.
Book an appointment.
Upload photographs or supporting documents.
Communicate with us through future customer portals or mobile applications.
Visit and browse our website.
Some information is also collected automatically through cookies and similar technologies to improve website performance and user experience.
What Information do we collect?
Depending on your interaction with Luisen, we may collect:
Contact Information:
Full name
Email address
Telephone number
Company name (where applicable)
Property Information:
Property address or postcode
Property type
Requested service
Preferred appointment date
Project description
Supporting Information:
You may voluntarily provide:
Photographs
Videos
Documents
Voice recordings (where available)
These materials help us better understand your enquiry and prepare accurate quotations.
Technical Information:
When you use our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Cookies
Referring website
How we use your Information
We use your personal information only where we have a lawful basis to do so.
Your information may be used to:
Respond to enquiries.
Prepare quotations.
Arrange appointments.
Deliver our services.
Manage projects.
Process payments.
Issue invoices.
Communicate with you throughout your project.
Improve our website and services.
Detect and prevent fraud.
Comply with legal and regulatory obligations.
Send marketing communications where you have provided your consent.
Marketing Communications
If you choose to subscribe to our newsletter or receive marketing communications, we may occasionally send information including:
Home maintenance advice.
Seasonal reminders.
Company news.
New services.
Promotions and offers.
Educational resources.
You may unsubscribe at any time by using the unsubscribe link contained within our emails or by contacting us directly.
We will never send marketing communications without an appropriate lawful basis.
Payments
Payments made to Luisen may be securely processed using trusted third-party payment providers such as Stripe.
Payment providers are responsible for processing payment information securely and in accordance with applicable payment security standards.
Luisen does not store your full debit or credit card details.
Photos, Videos & supporting Information
Where customers choose to upload photographs, videos or supporting documents, these materials may be used to:
Assess reported issues.
Prepare quotations.
Plan the required work.
Maintain accurate project records.
Deliver our services.
We will not use customer media for marketing purposes without obtaining your explicit permission.
Artificial Intelligence
As our business develops, Luisen may use trusted artificial intelligence technologies to assist with customer enquiries, improve response times and enhance customer experience.
These technologies may assist with analysing photographs, videos or other information voluntarily submitted by customers to support the quotation process.
Important decisions regarding quotations and services will continue to be reviewed by a member of the Luisen team.
Who we share your Information with
We may share your information with carefully selected third parties where necessary for the operation of our business.
These may include:
Stripe (payment processing)
Tradify (job management and invoicing)
Tally (online forms)
Mailchimp (marketing communications)
Google Analytics (website analytics)
Website hosting providers
Professional advisers including accountants and legal advisers
Trusted subcontractors where necessary to deliver our services
We never sell your personal information.
How long we keep your Information
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Maintain business records.
Comply with legal obligations.
Resolve disputes.
Meet accounting and warranty requirements.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection legislation, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Restrict certain processing activities.
Object to processing in certain circumstances.
Request a copy of your personal information in a portable format.
Withdraw your consent where processing is based upon consent.
To exercise any of these rights, please contact:
If you remain dissatisfied, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookies
Our website uses cookies and similar technologies to improve website functionality, analyse website traffic and enhance user experience.
Further information can be found in our Cookie Policy.
Security
Luisen takes appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or loss.
Although no online system can be guaranteed to be completely secure, we continually review our security measures and use reputable service providers to safeguard customer information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business operations.
Any updates will be published on this page together with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Luisen Ltd
124 City Road
London
England
EC1V 2NX
Company Registration Number: 17268246
Email:
Telephone:
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